Oct 24, 2025 · This blog explains ITIL Knowledge Management as the process of obtaining, assessing, storing and distributing knowledge within an IT service desk. Let's delve in and drive growth!

ITIL® 4 defines knowledge management as the one central process responsible for providing knowledge to all other IT service management (ITSM) processes. ITIL 4 lays the groundwork needed for …

Mar 3, 2025 · Within ITIL, knowledge management is defined as the process responsible for gathering, analyzing, storing, and sharing knowledge and information within an organization. Its main goal is to …

Nov 13, 2022 · ITIL knowledge management is the deliberate process of making, managing, maintaining, and the ability to share knowledge and expertise within an organization. The paramount …

In an ITIL process, teams need to access reliable information, ideally from a service knowledge management system (SKMS), to effectively implement services. A clear knowledge management …

Sep 13, 2021 · Get a comprehensive overview of ITIL Knowledge Management, its importance, and how to implement it effectively in your organization.

The knowledge management practice should identify improvement opportunities for the knowledge management system, processes, tools, or other resources, with the aim of improving the practice …

ITIL 4 explains that “knowledge management aims to ensure that stakeholders get the right information, in the proper format, at the right level, and at the correct time, according to their access level and …

Jun 1, 2025 · At its core, ITIL knowledge management transforms scattered documentation, peer insights, and operational data into structured, reusable resources that power decision-making and …

In ITIL, Knowledge Management ensures the right knowledge reaches the right person at the right time. Why does this matter? Because informed teams make better decisions. Benefits include: Improved …